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Shopping FAQs

We are here to help so please get in touch if the following answers don’t help you with your enquiry. Please phone us on 02 6369 0396 or email us on lisa@asliceoforange.com.au

Q: Why did you establish A Slice of Orange?

A:

A slice of Orange was established to give our local artisan producers a permanent retail outlet for their delicious products, beyond what could be provided by a monthly Farmers Market. The 100 Mile Diet philosophy was used to provide a guide for what was local to the Orange region.

By supporting our local Australian producers and increasing the demand for their products, we feel that our whole community benefits. A Slice of Orange also likes to help promote the importance of supporting local farmers and the benefits of eating fresh, seasonal, locally grown Australian produce.

Q: Why is it important to buy local produce?

A:

It is important to support local Australian farmers and buy local produce for a number of reasons. Locally grown food is, as a rule, fresher and in season so you are consuming what your body craves at a certain times of year. Fresh, seasonal produce also contains more nutrients, thereby delivering you more health benefits.

Buying locally grown food also helps support our farmers financially as well as their communities. It also keeps artisan practices alive. These traditional food production methods often use far less additives, preservative and artificial ingredients to the end product, further benefiting our health.

And finally, keeping food miles to a minimum means that the CO2 emissions incurred in food transportation are reduced, which ultimately benefits everyone.

Q: What is the 100 Mile Diet?

A:

The 100 Mile Diet is a local eating philosophy that originated in Canada. The concept of eating locally ensures that the food you are consuming is as fresh and seasonal as possible. Importantly, as it hasn’t travelled long distances, we can also ensure less CO2 emissions in the transportation of our food.

We are very fortunate that Orange, NSW is such a bountiful food bowl and the 100 Mile Diet philosophy is relatively easy to support. At A Slice of Orange we ensure that all the food we sell is grown or made with 100 Miles of Orange, to deliver a truly local and fresh offering to our customers.

Q: Will you sell my products?

A:

We are always delighted to add new products to our offering. If you are a producer who makes things, or grows things, within 100 Miles of Orange (please refer to the map on the MEET US page), then we would love to hear from you on lisa@asliceoforange.com.au

Q: I am gluten intolerant; do you have products that I can eat?

A:

Yes, we do. We are proud to stock a number of gluten free products. Please visit the online store and select *GLUTEN FREE from the menu on the left hand side of the page for a range of products that will suit your needs.

Q: Do you offer wholesale discounts?

A:

Yes, we can offer wholesale discounts for eligible customers. Please get in touch with Lisa on lisa@asliceoforange.com.au or +61 (0)2 6369 0396 so that we can arrange something for you.

Q: How long does delivery take?

A:

A Slice of Orange endeavours to ship your order, once payment has been received, within 24 hours. If there is a delay in sending your item we will let you know. From there, Registered delivery by Australia Post can take 1 to 7 working days. Please get in touch ASAP if you think there is an unreasonable delay with your item and we will look into it for you.

Q: How much does delivery cost?

A:

We calculate delivery costs based on Australia Post’s rates. This rate is calculated depending on weight/size and distance (postcode). You can obtain an indication of the postage costs, prior to completing your order online.Once all of your items have been added to your shopping cart visit the Your Shopping Cart page and fill in the details at the bottom to estimate delivery (eg. State and postcode). If you are satisfied with the estimated delivery costs you can then click PROCEED TO CHECK OUT where the order will be completed and you can pay using your selected method. Deliveries are sent Registered through Australia Post.

Q: An item/items in my package have arrived damaged, do you offer replacements or refunds?

A:

We endeavour to package every parcel we ship with the utmost care and use bubble wrap, among other things, to ensure items are packed tightly and are as protected as possible. Once the item is given to Australia Post, we can't take any further responsibility for how it is handled and it is for this reason that we can't then provide refunds or replacements once we process the item for postage. If your item does arrive damaged, please do let us know and we also encourage you to follow the Australia Post guidelines for compensation: It is the recipient’s responsibility to take the parcel to the nearest post office where the staff will ascertain whether the damage is the fault of Australia Post. If Australia Post agree the damage was caused by them you can complete an Australia Post claim form and Australia Post will refund you. Use your invoice as proof of the parcels contents and value. Registered Post automatically covers your parcel for loss or damage up to $100 for a standard registered delivery, further compensation would have to be agreed to by Australia Post.

Q: What is your returns policy?

A:

If A Slice of Orange supplies you with an incorrect product, please notify us on +61 (0)2 6369 0396 immediately and we will arrange a credit for that item and/or will ship you the correct item. We cannot offer exchanges or refunds for change of mind or individual tastes.

In the instance that a product you receive has exceeded its use by date, or is faulty in some way, we will provide a full refund once the product has been returned to us.

It is your responsibility to report a delayed or missing parcel as soon as possible and we will endeavor to help you locate it. We will not accept any liability for goods that have been damaged or lost after delivery. This includes items left at an unattended address. For this reason, we strongly recommend you provide us with a work address if you are often not home during the day.

A Slice of Orange makes every effort to describe products and their uses to the best of our knowledge. Please use this information and select carefully. If you should require further information about anything for sale in our Online Store, please don’t hesitate to contact us on lisa@asliceoforange.com.au.

Q: I’ve forgotten my password, what should I do?

A:

Please go to the SIGN IN page and click on Forgot your password? Please then enter your email address and we will send you a new password.

Q: Can I send an item to someone else?

A:

Yes you can. In the online check out you will have the option to send the item to your billing address or to someone else. Please indicate if you would like to send the order to someone else and provide us with his or her delivery address. Remember, it is best to give a work address for security reasons if the recipient is often not home during the day.

If this is a gift, please indicate if you would like your purchases gift wrapped during the check out process. If you would like a free gift card attached, please also write a short message for the card at check out.

Q: How can I pay?

A:

We offer a number of payment options at check out: Direct deposit into our account (please use your last name as your reference), cheque. PayPal and payment via credit card through our secure online ordering facility.

Q: Do you offer local delivery?

A:

Yes we do. We are more than happy to deliver for free within the Orange, 2800 area.

Q: Do you gift - wrap?

A:

We do offer a gift-wrap service and can also include small gift cards for free. Please indicate if you would like your purchases gift wrapped during the check out process. If you would like a free gift card, please also write a short message for the card at check out. All gift hampers always come in a lovely hamper basket wrapped in cellophane and ribbon. All gift vouchers come sealed in an envelope then wrapped in ribbon.

Q: I am having trouble placing my order. Is there a number I can call for help?

A:

Of course, we would love to be of assistance. Please call +61 (0)2 6369 0396 and ask for Lisa or Jess and we will be happy to help.

Q: Have you got a store I can visit?

A:

Yes, we do. It is located at Shop 2, 200 Anson Street, Orange. We stock a lot more fresh produce in our Orange store than we can offer here, as well as coffee, tea and sweet snacks. If you are having trouble finding us, the shop is right in the heart of town opposite the Woolworths car park and between the NAB and Myer.

Q: Where do you deliver?

A:

We deliver Australia-wide via Australia Post. Local deliveries (within Orange, 2800) are delivered for free.